Moderate reviews

Moderation is four actions on the Setup → Reviews page: hide, restore, edit and add by hand. All of them are reversible — Mountify never deletes a review and offers no delete button.

Hiding is not for censoring criticism. One or two lower reviews make a rating more believable. Hide spam, abuse, duplicates and reviews clearly meant for someone else — not honest dissatisfaction.

1. How to hide a review

1. Open Setup → Reviews.
2. Stay on the Active tab.
3. Find the review and hover its card. On a phone the buttons are always visible.
4. Press Hide.

The review leaves the list and appears under Archived. Immediately after:

• It no longer shows on the public page.
• It no longer counts toward the venue’s average rating.
• If it was attributed to a specialist, it no longer counts toward their personal rating — which is recomputed.

2. How to bring a hidden review back

1. Switch to the Archived tab.
2. Find the review.
3. Press Restore.

It returns to Active and counts again. There’s no limit on how often you move it.

There’s no pencil in the Archived tab. An archived review can’t be edited. Restore it first, then edit.

3. How to edit a review

1. On the Active tab, hover the card.
2. Press the pencil icon (Edit).
3. The Edit review form opens — the same one used for manual entry.
4. Change what you need and press Save. To back out, press Cancel or the × at the top right.

Editing recomputes ratings. If you change the specialist, both the old and the new one are updated.

When editing is right: a typo in the name, a wrong date, a review attributed to the wrong specialist, stars you mis-entered yourself during manual entry.

When it is NOT right: a review with source Customer is the literal text the client wrote. Rewriting it misleads future clients. If a review is false or abusive, hide it — don’t “correct” it.

4. How to add a review by hand

Manual entry is for genuine reviews you already have elsewhere — in person, by phone, on Google, in a message.

Inventing reviews is illegal. In Bulgaria and across the EU, fake consumer reviews are a prohibited unfair commercial practice and carry penalties. Manual entry exists to carry real reviews across, not to make them up.

1. Open Setup → Reviews.
2. Press the Add button above the list on the right.
3. The New review form opens. Fields on the left, a live preview labelled How it will look on your site on the right.
4. Fill in the fields (see the table below).
5. Press Save.

The fields

Field	Required	What to enter	Limit
Stars	yes	the 1–5 rating; hovering shows the word (poor, fair, good, very good, excellent)	1–5
Author name	yes	the name as you want it shown publicly (e.g. “Maria G.”)	up to 120 characters
Review text…	yes	the review itself, word for word	up to 4000 characters
Date	yes	the visit’s or the review’s date; defaults to today	picked from the calendar
Specialist (optional)	no	the specialist the review is about; — None — keeps it venue-level	people only
Source	no	Manual, Google or Yelp	defaults to Manual

The Save button stays disabled until you have stars, a name, text and a date. That’s the usual reason for “nothing happens”.

If the save fails, Couldn’t save. Try again. appears under the fields.

Why the specialist list is short

The Specialist (optional) dropdown only lists person-category resources. Chairs, rooms, courts and equipment never appear — a review is about a person, not a chair.

If someone you expect is missing, check in Catalog → Resource kinds whether their kind is in the “person” category.

The Customer value in Source

When you edit a review left by a client, the Source dropdown also offers Customer. It exists only so a save doesn’t silently rewrite it to Manual. Don’t pick it for reviews you type in yourself.

5. What moderation does NOT do

• It deletes nothing. There is no delete button and no way to remove a review permanently.
• It doesn’t notify the client. They never learn their review was hidden.
• It doesn’t touch reviews on Google. If the review is published on your Google profile, hiding it here doesn’t remove it there.
• It doesn’t stop the same person reviewing other visits.
• It doesn’t let you reply publicly — see Reply to reviews.

6. A practical moderation policy

Case	What to do
Spam, adverts, foreign links	hide
Abusive language, personal attack on a staff member	hide
The same review twice	hide the duplicate
A review clearly about another business	hide
A low rating with concrete criticism	keep it; call the client and fix the problem
A low rating with no text	keep it; one number hurts the average far less than an untrustworthy wall of fives
A review about a specialist who has left	keep it, but clear the specialist via Edit

7. Troubleshooting

I press Hide and nothing happens. The button disables while the request is in flight. Wait a second. If it still does nothing, you don’t have permission to edit the board.

There’s no Add button. Your role is view-only. Ask the owner.

I hid a review and it’s still public. Public data is cached briefly. Reload the page with a cleared cache after a minute.

The average didn’t change after hiding. If the hidden review carried the same rating as the average, the number can stay the same. Check the review count instead — it should have dropped.

What’s next

• Customer reviews — the whole page, element by element.
• Google & manual reviews — which source, when.
• Collect reviews — how to get more genuine reviews.
• The client card — one client’s history.