Payouts & getting paid

Money paid online reaches your bank account on its own, on Stripe’s schedule. Mountify is not a way-station — the payment is created directly on your Stripe account and Stripe transfers it to your bank from there. This article explains the whole path, why the transfer is smaller than what the client paid, and how to reconcile Mountify against Stripe without losing your mind.

The distinction that confuses almost everyone: Card in Mountify means “the client paid by card at my terminal” — that money does not go through Stripe. Online means “the client paid by card on the payment page” — only that money is paid out by Stripe. The two words look alike; the money is not the same.

---

1. Who receives the money

The salon. Not Mountify.

Question	Answer
Who is the recipient of the payment	Your business, through your Stripe account
Does Mountify hold the money for a moment	No. Never
Does Mountify take a commission	No. The platform fee is fixed at zero
Who runs the business verification (KYC)	Stripe
Who sets the payout schedule	Stripe (and you, in the Stripe Dashboard)
Where is the bank account	In your Stripe account — Mountify neither sees nor stores it
What does Mountify store	Only the account id (acct_…)

The payment screen says as much to the client: “The money goes to [your salon] — the salon is the recipient. Mountify is the booking platform and isn’t a party to the payment.”

---

2. The path of one online payment

1. The client reaches the last booking step and sees the amount due now.
2. They’re sent to Stripe’s secure page and enter their card there.
3. Stripe takes the amount and records it on your account.
4. Mountify gets a signal and writes a payment onto the booking — you see it in Money → Payments with method Online.
5. Stripe deducts its processing fee.
6. On its own schedule Stripe bundles the day’s receipts into a payout and transfers it to your IBAN.

Steps 5 and 6 happen entirely inside Stripe. Mountify isn’t involved and can’t speed them up.

---

3. Why the transfer is smaller than what was paid

The single most common support question. The reason is almost always Stripe’s fee, not Mountify.

Reason	Who applies it	Where you see it
Payment processing fee	Stripe	Stripe Dashboard, on every payment
Refunds you issued	you	Money → Payments, the Refunds column
Currency conversion	Stripe, if the payment currency differs from the account currency	Stripe Dashboard
Funds held during verification	Stripe	Stripe Dashboard
A Mountify commission	there isn’t one	—

So the figure in Mountify (“money received”) and the amount landing in your bank will not match to the cent — and shouldn’t. Mountify shows what the client paid. The bank shows what was left after fees.

---

4. “Card” vs “Online” — the root of all the confusion

In Money → Payments there’s a Method filter with six buckets. Two of them sound alike:

Method	When it appears	Paid out by Stripe
Card	You pressed Paid card on the booking — the client paid at your terminal	No. That money goes through your POS provider, not Stripe
Online	The client paid on the payment page	Yes. This is the only “Stripe money”
Cash	You pressed Paid cash	No — the money is already in the till
Package	The booking was covered by a prepaid package	No (the money came in when the package was bought)
Mixed	Several methods on one booking	Partly — only the online share
Unspecified	No method chosen, or an unknown one	No

Practical reconciliation rule: filter Method: Online for the period. That’s the only figure worth looking for in Stripe.

---

5. The payout schedule is managed in Stripe

Mountify has no field for a payout schedule, a bank account, holds, or a minimum amount. All of that lives in Stripe.

To get there:

1. Setup → Integrations → Online payments (Stripe).
2. On the right, in the Manage in Stripe panel, press Open Stripe Dashboard. It opens in a new tab.

The page says it outright: “Account management, viewing payments, and additional settings (for example the checkout page settings) live in your personal Stripe account.”

---

6. Country and currency

The page shows two reference fields:

• Country — the country the Stripe account was created with. It cannot be changed. It also determines which country the payout bank account may be in.
• Currency — the Stripe account’s default currency.

The payment is created in the booking’s (that is, the board’s) currency. If that differs from the account currency, the conversion and its terms are Stripe’s business — check them in the Stripe Dashboard before you rely on such a flow.

Mountify performs no currency conversion anywhere. In reports, amounts in different currencies are summed as they are, with a note reading “This period also holds amounts in …”. See Venue currency.

---

7. What stops payouts

Situation	How it looks	What to do
Stripe wants more data/documents	Badge Setup incomplete + a requirements list	Continue Stripe setup
Stripe has restricted the account	Badge Restricted + “Payments are paused…”	Finish verification in Stripe
You disconnected from Mountify	Badge Disabled	Reconnect if you want online payments again
Your Mountify subscription lapsed	New payments won’t start; the public page is unavailable	Reactivate the plan — What happens if the subscription stops

Important: these states stop new payments. Money already in your Stripe account stays yours and Stripe pays it out under its own rules — disconnecting in Mountify holds nothing back.

Details: Connection status, pausing and disconnecting.

---

8. Cash and card at the till — nothing to pay out

Money paid in cash or on your own terminal is already with you. In Mountify it’s recorded only so the till and the reports reconcile. No transfer, no schedule, no fee from us.

How to record it: Recording cash and card.

---

9. How to reconcile Mountify against Stripe

Do it for a fixed period, not by eye:

1. Money → Payments, pick the period.
2. Filter Method: Online.
3. Note the figure.
4. In the Stripe Dashboard open the same period and compare the receipts.
5. The difference should be only Stripe’s fees (plus any conversion).

If the gap is bigger than fees, there are two likely causes:

• A refund was issued directly in the Stripe Dashboard — it never reaches Mountify. Hence the rule: always refund from Mountify.
• The period boundaries differ — Mountify counts calendar days in the board’s timezone, Stripe uses its own setting.

If you see at least in front of a figure in a report, the list was truncated because of too many rows — narrow the period before reconciling.

For your accountant there’s a dedicated export: Statement — a CSV.

---

Common questions

How many days until the money arrives? On Stripe’s schedule for your country and account. Check it in the Stripe Dashboard — Mountify neither sets it nor sees it.

Does Mountify take a percentage? No. Zero.

Can I change the bank account from Mountify? No. Only in Stripe.

I see a payment in Mountify but not in Stripe. Check the row’s method. If it’s Card, that’s a terminal payment at your salon — it will never be in Stripe.

I see a receipt in Stripe that isn’t in Mountify. Check whether it was a payment made outside Mountify (for example a link generated directly in Stripe). Those aren’t part of your till here.

Will Mountify stop my payouts if I don’t pay the subscription? No. We can’t hold funds in your Stripe account. What stops is the ability to create new payments.

---

What’s next

• Connect Stripe — the prerequisite for online payments.
• Connection status, pausing and disconnecting — what stops money coming in.
• Payments & revenue — the till inside Mountify.
• Refunds & cancellations — why you refund only from Mountify.