Troubleshoot the embed

You pasted the code but booking isn’t showing on your site. It is almost always one of seven things. This article puts them in the order you should check them — fastest first, rarest last.

Rule number one: check that the public page works before you look for the problem on your site. The embed shows exactly the same booking flow, so if the page is down the embed cannot possibly work.

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1. The test that eliminates half the cases

Open your own booking page in a new tab:

https://book.mountify.eu/<your page address>

The address is in Setup → Public site → Page address (there is a Copy link button too).

What you see	Where the problem is
Booking works fine	The problem is on your site — jump to §3
The page won’t open, or is empty	The problem is in Mountify — jump to §2

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2. If the public page itself doesn’t work

2.1. The “Online booking” switch is off

The most common cause. Setup → Public site, at the very top. When it’s off, the line under it reads: “Your booking page is hidden — customers can’t book online yet.”

Turn it on. The change is immediate; there is nothing to save.

2.2. The subscription has lapsed

If the workspace subscription is cancelled or expired, the public page stops serving and returns a “temporarily unavailable” response. In the admin panel you’ll see a lock screen instead of the board.

Check Workspace settings → Subscription.

2.3. The board is archived

An archived board has no public page. Open the boards list and check whether it’s in the archive.

2.4. The address was changed

If someone edited the Address (the last part of the link) field, the old link stops working — and so does any embed code containing the old address. Copy the new snippet from Setup → Public site → Embed.

2.5. There is nothing bookable

The page opens but shows no services. Three things are needed:

Check	Where
At least one active service	Catalog → Offerings
At least one resource (person/room) that can perform it	Catalog → the relevant resource kind
Working hours for at least one day	Setup → Working hours

The board’s Home page carries readiness signals showing exactly what’s missing, and an unbookable service is flagged with a warning in the services list. Detailed diagnosis in Why there are no free times.

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3. If the public page works but the embed doesn’t

3.1. Only one of the two lines was pasted

The snippet has two lines:

<div data-mountify-booking data-board="my-salon"></div>
<script src="https://book.mountify.eu/embed.js" async></script>

Without the <div> there is nowhere for the widget to appear. Without the <script> the <div> stays an empty space. Copy the code again with Copy code.

3.2. The code is in the wrong kind of block

Platform	The right block
WordPress (block editor)	Custom HTML
WordPress (classic)	the Text tab, not Visual
Wix	Embed Code → Embed HTML, the Code option
Squarespace	a Code block, type HTML, “Display Source” off

If you can see the code itself as text on the page, this is exactly the problem.

3.3. The page isn’t published

Every builder has a separate “publish” step. Changes in the editor are invisible to visitors until you press Publish / Update / Save.

3.4. You’re looking at a cached version

Very likely if you just added the code.

1. Reload holding Shift (Windows) or Cmd+Shift+R (Mac).
2. Or open the page in a private/incognito window.
3. If you have a caching plugin (WP Rocket, LiteSpeed, W3 Total Cache) — clear its cache.
4. If the site sits behind Cloudflare — purge there too.

3.5. A security plugin stripped the script

Wordfence, Sucuri and similar sometimes remove <script> tags from content. The symptom is distinctive: the code was there, and after saving it’s gone.

Fix: use a code plugin (“WPCode”), which places the script outside page content, or ask the site administrator.

3.6. The frame is too short (Wix)

In Wix the code element has its own height, independent of the setting in Mountify. If the form is cut off at the bottom, drag the frame’s bottom edge in the editor. And remember to do it in the mobile view too.

3.7. There are two widgets at once

If you pasted new code without removing the old, you’ll get two forms or two buttons. Open the page and look for a duplicated data-mountify-booking.

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4. Specific symptoms

Symptom	Cause
The form is cut off at the bottom	The Height (px) value is low, or the builder’s frame is short. Inline mode does not auto-resize
The floating tab isn’t in the screen corner	The builder put the code inside a frame. Use a shared template / code injection instead of a page block
The floating tab overlaps a chat widget	The script supports data-position="left" — add it to the <div> by hand
Works on desktop, not on mobile	The builder’s mobile layout is separate. Check it there too
The form is light and my site is dark	Normal. The widget carries the look from the booking-page editor, not your site’s theme
The font inside is different	Also normal — the widget lives in an isolated frame

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5. Checking through the browser console

If you’re comfortable with browser tools, this gives an exact answer in seconds.

1. Open the page and press F12 (or right-click → Inspect).
2. Open the Console tab.
3. Look for [mountify] skipped a widget without data-board — that means the <div> lost its data-board attribute.
4. Open the Network tab and reload. Look for a request to embed.js:
   • not there at all → the script was stripped from the site;
   • failed to load → an extension, antivirus or site firewall is blocking it.

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6. If nothing helps

Before contacting support, gather:

• the address of the page on your site that holds the code;
• the link to your booking page;
• what you see (blank space, code as text, cut-off form);
• which browser and device;
• a screenshot.

With those, an answer takes minutes instead of days.

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What’s next

• Embed on your own site — the full code and settings.
• Embed display modes — which mode for which site.
• Add to WordPress — the steps and the WordPress traps.
• Why there are no free times — when the form shows but no slots do.