Address & map

A location’s address isn’t for your paperwork — it is directions for the client. In Mountify the address is two separate things: the text a client reads, and the coordinates that place a pin on the map. They can exist independently, and that is deliberate.

This article explains how to enter the address accurately, what to do when the map can’t find your place, and what the client ends up seeing.

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1. The two halves of an address

Half	What it is	What happens if it’s missing
Text address	Whatever you typed in the field	The branch card shows a dash
Coordinates (pin)	A point on the map	The branch doesn’t appear on the map; it carries a No pin badge

The app keeps both because they don’t always agree. The geocoder may return “12 Vitosha Blvd, Sofia 1000” while you actually say “Vitosha 12, entrance from the courtyard”. Your text wins — it is what the client reads.

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2. How to set it

1. Catalog → Locations.
2. Hover the branch card and press Edit. (For a new branch — Add location.)
3. Go to the Address & map cell.
4. Start typing the address. Suggestions appear; while it searches it shows Searching….
5. Click the right suggestion. The pin jumps there.
6. If the pin isn’t exact, drag it or click the correct spot on the map.
7. Press Save.

The “Map says” line

When the coordinates resolve to a known address, a Map says: … line appears under the field with a Use this address button. Pressing it replaces your text with the map’s normalised address.

Use it if you typed the address carelessly and the map’s version is clearer. Skip it if your text carries useful extra information (“entrance B”, “2nd floor”).

Removing the pin

The Remove pin button clears the coordinates but keeps the text address. Useful if the map insists on placing the pin somewhere wrong and you’d rather have no pin than a wrong one.

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3. When the map can’t find your address

This is normal for new buildings, inner courtyards, small towns and recently renamed streets. The app admits it directly: “Type the address you actually use — suggestions are just hints. The map may be out of date for new buildings or small towns; drop the pin where the place really is.”

Plan B:

1. Type the address exactly as you tell it to clients. Don’t change it.
2. Zoom the map manually to the area.
3. Click the exact spot. The pin drops there.
4. If “Couldn’t resolve the dropped pin to an address.” appears — no problem. The pin is placed and your text stands.
5. Save.

Messages and what to do

Message	Action
No matches. Try a more specific address.	Add the city and post code
No matches. Click the map to drop a pin, or keep the address as-is.	Place the pin by hand
Couldn’t load suggestions. You can still type the address or drop a pin.	Temporary glitch — work manually
Map suggestions are unavailable. Type the address and drop a pin manually.	Search is unavailable
Couldn’t resolve the dropped pin to an address.	Ignore it — the pin is saved
Couldn’t save the new pin position.	Try again; check your connection

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4. The fast way to move a pin

On the Locations page the big map on the right shows every branch. If you have edit rights you can drag a pin right there — the position saves immediately, without opening the editor.

Handy when you dropped the pins quickly and are now nudging them one by one.

Clicking a branch card that has no pin doesn’t focus the map (there’s nothing to focus) — it opens the editor instead.

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5. What the client sees

On the public booking page:

• In the Choose a location step — the name, the address and a map of the pins.
• In the Contact section of the About page.
• In the confirmation and in the email — a Location row.

If some branches have no pin, the client gets an explanation: “Showing N of M branches on the map. Branches without a pin are listed below.” If none has one: “No branches pinned on the map yet — see the list below.”

In both cases the address list stays visible — a missing pin doesn’t hide the branch, it just keeps it off the map.

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6. An embedded Google map instead of ours

Separately from the pin, every branch has an Embed link field in the Google Maps cell of the same editor — Catalog → Locations → Edit. When the board has exactly one branch visible to clients and that branch has a link saved, the public page shows an embedded Google map instead of our pin map. With two or more branches the link is ignored on purpose.

You get the code from Google: Share → Embed a map → Copy HTML. The ordinary share link doesn’t work. The whole procedure, step by step, is in The map on your public page.

The two things are different:

	Location pin	Embedded Google map
Where it’s set	Catalog → Locations → the Address & map cell	Catalog → Locations → the Google Maps cell
How many	one pin per branch; all of them show together	one field per branch, but it only shows when there is a single branch
Used in	the location step during booking and the Directions button	the Contact section of the About page

With a single venue and a well-filled Google listing the embed is the richer shop window. With several branches the location pins are more useful.

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7. Practical advice

• Write the address the way you say it on the phone. If you say “next to the pharmacy, courtyard entrance” — put that in.
• Check the pin from a phone. Open your public page, tap the pin, and see whether navigation takes you to the right place.
• When you move, update both. New text and new pin. Check the embedded Google map too.
• Don’t put a phone number in the address. There is a separate Phone field.
• One address per branch. If you have two entrances, pick the one clients use and describe the other in the business description.

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What’s next

• The map on your public page — our map, the embedded Google map, and how to get the link.
• How to add a location — the whole dialog, field by field.
• Locations (branches) — what attaches to a location.
• Booking page overview — where the client sees the address.
• Switch between locations — how the client picks a branch.