Pending invitations

You’ve sent an invitation and now you’re waiting. This article is about the tab where it sits in the meantime — Invitations. It shows whether it went out, whether the email arrived, how much time is left, and it’s where you resend and cancel. If you’re looking for the invited person under Members, you won’t find them — and that’s normal.

One rule: until they press Accept, the person is a row under Invitations, not Members. There is no “invited” status in the members list.

1. The Invitations tab

1. Click the business monogram tile at the top of the narrow rail on the left → Members. (Or: Workspace settings → Users & Permissions.)
2. Open the Invitations tab.

The number beside the tab name is the count of invitations with status Sent — not the total number of rows.

The table has these columns:

Column	Content
Email	The recipient’s address; underneath, “by …” — who invited them
Role	A label with the matching role’s name, or Custom. Hover it for the Active permissions list
Status	One of the five statuses below, with a label for the email’s delivery underneath (section 3)
Sent	”2 hours ago”, “3 days ago”, or a date
Expires / Action by	Differs per status — see the statuses table

Above the table there’s a Search invitations… box (email only) and an “N invitations” counter.

2. The five statuses

Status	What it means	What the “Expires / Action by” column shows	Available actions
Sent	The invitation is live and waiting	”48h left” or “6d left”	Resend, Cancel
Accepted	They accepted; they’re in Members now	”accepted 2 hours ago”	none
Expired	The window has passed; the link doesn’t work	the expiry date	Resend
Declined	The recipient pressed Decline on the invitation screen	”declined …“	none
Cancelled	You cancelled it	”cancelled …“	none

Expired, Declined and Cancelled rows are dimmed but stay in the list as history.

How “Expired” happens. An automatic sweep once an hour flips past-due invitations to Expired. On top of that, if the recipient opens an expired link the status flips immediately. If you see Sent with “expired” next to it, the hourly sweep simply hasn’t run yet.

3. Did the email arrive — the delivery label

While an invitation is Sent or Expired, a second, smaller label sits under its status: what became of the email. It updates by itself — while the email is going out the list refreshes every few seconds, otherwise every half minute. Hover the label: the tooltip says what it means and what to do, and the last line reads “Updated …”.

Label	What it means	What to do
Sending…	The email is going out right now. Sending happens in the background, after the invite wizard closes	Nothing. Within a few seconds the label changes
Awaiting delivery	The mail service accepted the email and is delivering it	It usually takes seconds. If it stays like this for long, ask the recipient to check their spam folder
Delivered	The email reached the recipient’s mailbox	Nothing. If they can’t find it — have them check spam. Not every mail app reports opens, so the label may stay at Delivered
Opened	The recipient opened the email	Nothing — it’s up to them to press Accept
Bounced	The recipient’s mail server returned the email	Check the address. If it’s wrong — Cancel and invite the right address. If it’s right — Resend later
Marked as spam	The recipient marked the email as spam	Reach them another way before you resend the invitation
Not sent	The email didn’t go out	Check the address and click Resend

For Bounced, Marked as spam and Not sent the tooltip also shows Reason: — the text the mail service returned.

“Not sent” after an interruption. If sending was interrupted on our side and 15 minutes later there’s still no answer from the mail service, the label becomes Not sent. Mountify doesn’t send the email a second time on its own — it may already have arrived. Click Resend.

Accepted, Declined and Cancelled invitations have no delivery label — the email no longer matters.

4. The actions are two icons, not a ⋯ menu

At the right end of a row sit up to two small icons — there is no ⋯ menu here:

• the circular-arrows icon — Resend;
• the × icon — Cancel.

Which ones appear:

Status	Resend	Cancel
Sent	yes	yes
Expired	yes	no
Accepted / Declined / Cancelled	no	no

Both require the Manage members & permissions permission. Without it the rows are visible but there are no icons.

5. What “Resend” actually does

Press Resend and the invitation is fully rewound:

1. A new link is issued. The old one stops working immediately — if the recipient already opened the old email, they’ll have to use the new one.
2. The status goes back to Sent.
3. The window becomes 7 days from now — no matter which window you picked when you first sent it. If you chose 30 days, after a Resend there are 7 left.
4. The Sent date is updated to now.
5. The email goes out again, and the delivery label starts over from Sending….

The permissions stay the same. Resend is not a way to change what the person will be able to do — for that, cancel the invitation and send a new one.

There is no success message. After the click the row just refreshes. If the status and date changed, it worked.

Resend works on an Expired invitation too — that’s the standard way to revive one. The only status you can’t resend is Accepted.

Every Resend counts towards the daily invitation limit, just like a new invitation.

6. “Cancel” — how to kill an invitation

1. Click the × icon on the row.
2. A confirmation appears: “Cancel this invitation?” with the line ”… will no longer be able to join with this link.”
3. Click Cancel invitation.

The status becomes Cancelled and the link stops working. If the recipient opens it afterwards they see “This invitation was cancelled”.

A cancelled invitation cannot be un-cancelled. To invite the same person again, send a new invitation — and you can give different permissions this time.

7. How long an invitation lasts

The window is set when you send it, in the Permissions step, in the Invitation expires in field:

Option	When it’s handy
1 day	The person is next to you and will accept now
3 days	The standard for a new hire
7 days	The default
14 days	The person is on leave / starts later
30 days	Long-term planning

After expiry the link stops working, but nothing is lost — Resend is one click away.

8. What can go wrong on the recipient’s side

What they see	What it means	What to do
”This invitation is for a different account” — “Sent to …, but you’re signed in as … Sign out and try again with the correct account.”	They signed in with an account on a different email	They click Sign out on that same screen and register or sign in with the exact address. Or you cancel the invitation and send a new one to the address they actually use
”This invitation has expired” — “Please ask the sender of … to send a new one.”	The window has passed	Resend
”This invitation was cancelled”	You cancelled it, or the workspace was deleted	A new invitation
”Invitation declined”	They pressed Decline	A new invitation, if it was a mistake
”This invitation link is invalid”	The link was broken while copying, or the invitation no longer exists	A new invitation. If they copied the link out of a message, have them open it straight from the email
”You’ve already joined …”	They’re already a member	Nothing. They click Open workspace

9. An invitation belongs to one exact address

This is the most common cause of tangled cases. An invitation can be accepted only by an account whose email matches the address on the invitation.

• Upper and lower case don’t matter — Ivan@… and ivan@… are the same thing.
• A different domain or a different mailbox does matter. ivan@gmail.com cannot accept an invitation sent to ivan@salon.bg.
• If the person already has a Mountify account on a different address, the cleanest fix is to cancel the invitation and send a new one to the address they actually sign in with.
• If their account is brand new and has no email on the profile yet, Mountify adopts the address from the invitation — that case goes through smoothly.

Common questions

Can I see the accept link so I can send it over WhatsApp? Not from the list. The list deliberately doesn’t expose the link itself. Use Resend and let the email do the job.

Can I change the permissions on an invitation I already sent? No. Cancel it and send a new one with the permissions you want.

Can I see whether the email arrived? Yes. Under the status of every pending or expired invitation there’s a delivery label — Delivered, Opened, Bounced and so on. What each one means and what to do — in section 3.

Why does the sender column read “by —”? A known cosmetic gap: the sender’s name isn’t resolved in this list. The rest of the row is correct.

Can I invite 20 people at once? Yes, if the daily limit allows it. One send accepts up to 50 addresses, but the number of invitations per 24 hours is capped — in the People step, under the field, it says how many more you can send today. Every invitation sent becomes a separate row here.

I invited someone who is already a member. What happened? No invitation is created and no new row appears. The wizard shows the message “Not invited — already on the team: …” with the address. Look them up under Members.

I tried the same address twice. Will there be two invitations? No. If a pending invitation already exists for that address, the second one isn’t created and you get the message “Not invited — an invitation is already pending: …”.

Troubleshooting

Symptom	Cause	Fix
A “Not invited — …” message appeared and there’s no new row	The reason is in the message itself: the address is already on the team, already has a pending invitation, is a temporary or blocked address, or the daily limit is reached	Check Members and the invitations list for the same address. If it’s the limit — try later
The label under the status reads Bounced or Not sent	The email didn’t reach the recipient	Check the address. Wrong — Cancel and send a new invitation; right — Resend
The label reads Delivered but the person can’t find the email	Most often it’s in spam	Have them check spam. If it isn’t there either — Resend
The counter beside Invitations is smaller than the number of rows	The counter counts only status Sent	That’s normal
No action icons on any row	Your role lacks Manage members & permissions	Ask the owner
”Resend” seems to do nothing	There’s no success message — only the row refreshes	Check Sent and Expires / Action by
The recipient says the link doesn’t work but the status is Sent	They’re using the old email after a Resend	Have them open the latest email — old links are invalidated
The invitation reads Sent but says “expired”	The hourly sweep hasn’t run yet	Click Resend — no need to wait

What’s next

• Invite & manage members — how to send an invitation in three steps.
• Give staff a login — what the recipient sees.
• Change or remove access — after the person accepts.
• Roles & permissions — what the label in the Role column means.