Does adding a teammate cost extra?

Short answer: no. Mountify does not charge per user. You can invite three people or thirteen and your subscription doesn’t move by a single cent. What you do pay for is something else — bookable spots — and that’s exactly where the confusion comes from, because in a salon the person and the “bookable spot” are often the same human. This article untangles the two.

The rule in one sentence: you pay for the active resources a customer can book, not for the accounts that sign in to the admin.

1. Users are free and unlimited

• There is no per-user price.
• There is no cap on the number of members.
• There is no price difference between Owner, Admin, Member, Viewer and a custom role.
• Deactivating or removing a person does not lower your bill, because it never raised it.

Your plan counts exactly two numbers — and “users” isn’t either of them:

Plan limit	What it counts
Bookable spots	The active resources a customer can book
Locations	Your branches (sites)

You see both under Workspace settings → Subscription & billing, in the Your limits panel, on the Bookable spots and Locations rows.

2. What you actually pay for: a “bookable spot”

One spot = one active resource that can fulfil at least one active service. A resource can be a stylist, a chair, a room, a court or a machine.

How it’s counted:

• across the whole workspace — not per board. Two boards in one workspace share one cap;
• only active resources. An inactive or archived resource takes no spot;
• by stock count, if the resource is equipment with a quantity — “skates, stock 4” is 4 spots;
• each resource is counted once, even if it takes part in ten services.

Base limits per plan:

Plan	Bookable spots	Locations
Start	1	1
Growth	5	1
Pro	15	3
Custom	unlimited	unlimited

During the 14-day trial you work with Pro-level capability.

3. A login ≠ a bookable resource

The person in the salon	Needs a login	Needs a bookable spot
A manager who only organises	yes	no
Reception	yes	no
A stylist who takes clients and runs their calendar	yes	yes
A stylist who doesn’t use a computer	no	yes
An accountant	yes	no
A chair, a room, a machine	no	yes

The most expensive mistake: creating a resource for somebody who only administers. A resource takes a spot even if nobody ever books it — it only has to be active and reachable by some service. If your receptionist is eating a spot from your plan, deactivate her resource — her login stays.

The full distinction is in Staff vs. resource.

4. Check how many you have left

Two ways:

From the resources:

1. Open Catalog → Team & resources.
2. Pick a resource kind (e.g. “Stylists”).
3. At the top there’s a “4 / 15 spots” chip. Hover it: “4 of 15 bookable spots are active on your plan.” On an unlimited plan it reads “Active bookable spots. Your plan has no limit.”

From the subscription:

1. Click the business monogram tile → Billing.
2. The Your limits panel shows Bookable spots. With add-ons it reads like “15 + 3 extra”.

5. When you hit the cap

Try to activate one more resource and:

• the Active · available for booking switch won’t move;
• the resources page reads “You’ve reached your plan’s bookable-spots limit. Deactivate another resource or upgrade your plan to activate this one.”;
• saving a new resource shows “Bookable-spots limit reached” — “The resource was created inactive because your plan is at its bookable-spots limit. Upgrade your plan to activate it.”

The resource is created — it just stays inactive and invisible to customers until you free a spot.

6. How to add a bookable spot

You don’t have to jump a whole tier. There’s an add-on.

1. Monogram tile → Billing (or Workspace settings → Subscription & billing).
2. Scroll to the Add-ons block — “Extras on top of your plan — add them independently of your tier.”
3. Find the Extra bookable spot card — “Each unit raises your bookable-spots limit by one.” The price is €7 per spot / mo, excluding VAT.
4. Use the stepper (+ / −) to pick how many spots you need. The total sums up next to it as “Total …/mo”, and under the card it says “N bookable spots in total with this add-on” — that’s your new cap.
5. Click Save.
6. A confirmation appears: “Update your subscription?”, explaining that the change applies to your current subscription right away and a prorated amount is charged now; the exact figure is on your Stripe receipt.
7. Confirm with Confirm change.

A few things worth knowing:

Fact	Detail
The add-on is available on any plan	Under the card it reads “On any plan”
Prices exclude VAT	Stripe adds it at checkout
On an annual cycle	The add-on follows the cycle — the yearly price is ten times the monthly one
Reducing or removing	The unused part becomes account credit against future invoices; it is not refunded to your card
If you don’t have a paid subscription yet	Under the card it reads “Set up a paid subscription in Stripe to add extras.” Pick a plan first
Permission needed	Manage workspace settings. Without it you see “Read-only — you can’t manage the subscription. Contact an Owner or Admin.”

If you also need more branches, the add-on is Extra location (€9 per site / mo). Details in Add spots & locations.

7. When changing plan makes more sense

The add-on is convenient for one or two spots. If you need many, do the maths:

• Growth gives 5 spots; Pro gives 15 and 3 locations.
• Pro also brings features the add-on doesn’t — multi-location, CRM, waitlist, group classes.
• If you’re on Start with 1 spot and need 5, compare “Start + 4 add-ons” against Growth.

Prices and the comparison are in Plans & billing.

Common questions

If I invite five people, will my bill go up? No. Not by a cent.

And if those five are stylists customers can book? Then you need five bookable spots — but because of the resources, not the logins. Even if you give none of them a login, the five spots are still required.

Two stylists share one chair. One spot or two? Two — if both are separate active resources. If you keep them as a single resource it’s one spot, but then customers can’t choose between them.

If I deactivate someone under “Members”, does the cap drop? No. The cap moves only with resources. Deactivate the resource if you want to free a spot.

How do I free a spot without deleting the resource? Open the resource → the Visibility section → switch off Active · available for booking. The resource keeps all its history but stops counting.

Is there a charge per booking or per client? No. The subscription is fixed by your plan plus add-ons. There is no commission on bookings, and Mountify takes no cut of your customers’ payments.

The subscription is in euros but my till is in leva. Is that a problem? No. The Mountify subscription is in euros and is a separate account from your venue’s till, which runs in the board’s currency. See Your venue’s currency.

Troubleshooting

Symptom	Cause	Fix
The chip shows more spots than I have people	Equipment counts by stock; one resource with stock 4 is 4 spots	Check the Stock field on your resources
A new stylist doesn’t show to customers	They were created inactive because of the cap	Free a spot or buy an add-on
I can’t click Save on the add-on card	You haven’t changed the quantity, or your role lacks Manage workspace settings	Change the quantity; if it says “Read-only”, ask the owner
The add-on card says “Set up a paid subscription in Stripe…”	You’re still on trial or have no paid subscription	Pick a plan, then add the add-on
I reduced the add-on and expected money back on my card	The unused part becomes credit against future invoices	On cancellation, unused credit can be refunded on request
I bought a spot but the chip still shows the old cap	The subscription update takes a moment	Reload the resources page

What’s next

• Staff vs. resource — why a login is free and a resource isn’t.
• Your plan’s bookable-spots limit — exactly how it’s counted.
• Add spots & locations — the add-ons step by step.
• Who can manage the subscription — who is allowed to buy.