Reviews on your page

Reviews are social proof: a hesitating client decides faster once they see other people were already happy. This article covers exactly what a visitor sees on your public page and which two settings control it. Collecting and moderating reviews is a separate topic — see Customer reviews.

1. The two settings — and where they live

Reviews on the public page are driven from two different places. This is the single most common source of confusion.

In short: the first setting is about display, the second about collection.

2. What the client sees when reviews are on

Reviews aren’t a separate page. They live in the About panel — the one a client opens from the venue name on the home screen.

Inside the panel, top to bottom:

1. Cover and photos of the venue (from the Photos section of the public site).
2. Overall rating — a star, an average to one decimal (e.g. 4.8) and a review count (· 23 reviews).
3. Your description (the About field).
4. Opening hours, contacts, team.
5. Last — the review block under the heading Reviews.

Each review in the block shows:

• the stars (1–5),
• the review text in quotation marks,
• the author’s name,
• the date.

The source is never shown publicly. The Manual / Google / Yelp / Customer badge is admin-only.

3. How many reviews show, and in what order

There is no “see all reviews” button and no dedicated reviews page. The block is a short shop window, not an archive.

4. The star next to a specialist is a different thing

Besides the venue’s overall rating, every specialist carries their own. It’s computed from the reviews attributed to that person and shows on their profile in the specialist-picking step.

That rating is recomputed automatically every time a review is added, edited, hidden or restored.

Important: an individual specialist’s rating comes from their own profile record, not from the review block. If you switch off Show reviews on your booking page, the block and the venue rating disappear, but the star next to a specific specialist may remain visible. If you want no ratings at all, hide (archive) the underlying reviews in Setup → Reviews.

5. If you have no reviews yet

When there isn’t a single active review, the block simply doesn’t render. There’s no empty section and no “no reviews yet” caption — the client never learns such a block exists.

So there’s no need to switch the toggle off while you wait for the first ones. Leave it on and the block appears by itself once it has something to show.

6. How to fill the block

Three ways, in order of effort:

1. The automatic post-visit email. A client who booked themselves, through the public page, gets a “How was your visit to …?” email roughly 3 hours after the visit ends. Bookings you entered in the admin do NOT trigger it.
2. The client’s own account. A signed-in client sees a Leave a review button on their past visit.
3. Manual entry. If you have genuine reviews from in person, the phone or Google, enter them in Setup → Reviews → the Add button.

Details in Collect reviews.

7. Troubleshooting

I turned the toggle on and there are no reviews on the page. Check you actually have active reviews — in Setup → Reviews, the Active tab. If they’re all in Archived, there’s nothing to show.

Reviews show but the overall rating is missing. The rating only appears when at least one active review exists. If you just hid the last one, it disappears.

I hid a review and it’s still on the public page. Public data is cached briefly. Reload the page with a cleared cache (Ctrl+F5 / Cmd+Shift+R) after a minute.

I want to reply to a review publicly. There is currently no public-reply field. See Reply to reviews for what you can do instead.

What’s next

• Show reviews on your page — the toggle itself, step by step.
• Customer reviews — the moderation page.
• Collect reviews — the post-visit email.
• Brand your page — name, description and the Google link.