Plan limits and what gets locked
The two numbers that count — bookable spots and locations — which features are plan-gated, and when an add-on beats a tier bump.
Your plan caps exactly two numbers — how many bookable spots and how many locations you can have active — and it unlocks or locks certain features. Everything else is unlimited: boards, bookings, clients, services, users. This article explains how the two numbers are counted, what happens when you hit the ceiling, and what a locked feature looks like.
1. The two numbers
| Number | What it counts | Start | Growth | Pro | Custom |
|---|---|---|---|---|---|
| Bookable spots | active units that take appointments | 1 | 5 | 15 | ∞ |
| Locations | active branches | 1 | 1 | 3 | ∞ |
Both can be raised with an add-on: Extra bookable spot (€7/mo per spot) and Extra location (€9/mo per site). See Add spots & locations.
Your current caps live in the side panel of Settings → Workspace settings → Subscription & billing, block Your limits. Add-ons print as “base + N extra”, and ∞ means no limit.
2. What a “bookable spot” actually is
A bookable spot does not mean “employee”. It means a unit of capacity that can be booked. The rules:
- A resource counts if it can perform at least one active service as its main provider (the person/chair/room that decides how many people can book at once).
- It only counts if it is active (the Available for booking switch) and not archived.
- Stock count counts: a “Court” resource with a stock of 4 uses 4 spots.
- A resource that is only a support requirement for a service (an “always included” extra, say) still uses a spot if it is the main provider for another service — but it is never counted twice.
- The count covers the whole workspace — all boards together.
| Example | Spots used |
|---|---|
| 3 active specialists on one board | 3 |
| 3 specialists on board A + 2 on board B | 5 |
| 1 “Chair” resource with a stock of 4 | 4 |
| 5 specialists, 2 of them switched off | 3 |
| 4 archived resources | 0 |
The detailed mechanism: Your plan’s bookable-spots limit and Equipment stock and parallel capacity.
3. Where you see your usage
- Catalog → {resource kind}: a chip at the top reading “N / M spots” with the tooltip “N of M bookable spots are active on your plan.” On an unlimited plan: “Active bookable spots. Your plan has no limit.”
- Catalog → Locations: a “N / M locations” chip with the tooltip “N of M locations are active on your plan.”
- Subscription & billing: the Your limits block (the single source of truth).
4. When you hit the spots cap
You try to activate one more resource and one of two things happens:
A. From the resource list — the Active switch won’t turn on, and the tooltip says: “You’ve reached your plan’s bookable-spots limit. Deactivate another resource or upgrade your plan to activate this one.” A toast appears too: “You’ve reached your plan’s {N} bookable spots — upgrade to add more.” with an Upgrade plan button.
B. From the resource/service editor — saving raises a Plan limit reached error: “You’ve reached your plan’s limit of bookable spots, so this resource was saved as inactive. Archive one you’re not using, or upgrade your plan.”
Note the difference: the resource is saved, it just stays inactive. You don’t lose the work you put into it.
Three ways out:
- Switch off another resource you’re not using (or archive it).
- Buy an “Extra bookable spot” add-on (€7/mo).
- Move to a bigger plan, if you need several spots at once.
5. When you hit the locations cap
Behaviour here is different: a location simply isn’t created if you’re at the ceiling. You get “You’ve reached your plan’s {N} locations — upgrade to add more.” with an Upgrade plan button, and the dialog stays open.
Ways out: delete/deactivate a branch you don’t need, buy an Extra location, or move to Pro.
Locations are also counted across the whole workspace — two boards with one location each already use 2 of the cap.
6. Which features depend on the plan
| Feature | Which plans give it | What happens without it |
|---|---|---|
| Packages (credit cards, memberships, gift cards) | Growth, Pro, Custom | you can’t create/sell packages |
| Banners on the public page | Growth, Pro, Custom | the section is locked |
| Loyalty and promo codes | Growth, Pro, Custom | rules can’t be created |
| Group classes + waitlist | Pro, Custom — or a €12/mo add-on on Start/Growth | no classes and no class schedules |
| CRM (contacts, companies, deals, tasks, comments, campaigns) | Pro, Custom — or the €15/mo “CRM+ & campaigns” add-on | the left rail shows an upgrade card instead of CRM |
| Import from a file (migration) | Pro, Custom | import is unavailable |
| White-label, API + webhooks | Custom only | not available |
| Deposits and prepayment | every plan | — |
| Branding of your page | every plan | — |
Deposits and branding are on every plan, Start included. If you read anywhere that “deposits start from plan X” — that’s wrong.
7. What a locked feature looks like
A locked thing doesn’t vanish — it stays in place, dimmed and unclickable, with a small padlock in the corner. Click the padlock and a bubble opens: “{Feature} is available on a higher plan. Upgrade to unlock it.” with an Upgrade plan link (crown icon) that goes straight to the subscription page.
In some places you just get a Locked label + an Upgrade plan link.
CRM is a special case: the left rail shows an upgrade card instead of the CRM pages themselves.
No data is deleted when a feature locks. If you were on Growth with packages and move to Start, the packages you already sold stay in the database — you just can’t create new ones.
8. What is NOT capped
- Boards — as many as you like.
- Bookings — no limit.
- Clients — no limit.
- Services, groups, rentals — no limit.
- Users (people who sign in) — free and unlimited. See Does adding a teammate cost extra?.
- Reviews, banners (by count), photos — no plan limit.
9. Locked ≠ lapsed
Two different things that get mixed up:
| Symptom | How it looks | Cause |
|---|---|---|
| Locked feature | a Locked badge / padlock / upgrade card | your plan doesn’t include the feature |
| Lapsed subscription | the whole board is replaced by “Subscription canceled” / “Your trial has ended” | it isn’t being paid — see What happens if the subscription stops |
10. Common questions
Can I have 20 specialists on Pro? Pro gives 15. For 5 more, buy 5 × “Extra bookable spot” (€35/mo) or talk to us about Custom.
Does an archived specialist use a spot? No. Neither archived nor switched off.
If I make a service inactive, do spots free up? They can — only resources that serve at least one active service are counted. If a resource no longer serves any active service, it stops using a spot.
Do clients or team members count toward the cap? No.
One board = one location? No. A board can have several locations; the cap is on locations, not boards.
How do I find which resource is using a spot? Look at the “N / M spots” chip on each resource kind and compare the active rows. A resource with a stock above 1 uses proportionally more.
Can add-ons give me a feature from a higher plan? Only two of them: group classes and CRM. Packages, banners, loyalty and import come only with the plan.
11. Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| “Plan limit reached” when saving a resource | The ceiling is reached; the resource was saved inactive | Switch another off, archive it, or buy a spot |
| The chip shows more spots than you expect | Some resource has a stock above 1 | Open the resources and check the quantities |
| I bought an add-on and the chip didn’t change | Waiting for the sync | Reload the page |
| A feature is locked although the plan includes it | Delayed sync after a plan change | Wait a few seconds and reload; check the badge in the panel |
| I can’t create a location | The locations cap is reached | Buy an Extra location or move to Pro |
| Resources disappeared after a plan change | A downgrade switched off the newest ones | Re-enable them by hand — Change your plan |
| The limits read 0 | The subscription has lapsed | See What happens if the subscription stops |
What’s next
- Your plan’s bookable-spots limit — how capacity is counted exactly.
- Add spots & locations — how to raise a cap.
- Change your plan — when the next tier is the better deal.
- Plans & billing — prices and the full feature list.