Plan limits and what gets locked
The numbers that count — bookable spots, locations and file storage — which features are plan-gated, and when an add-on beats a tier bump.
Your plan caps two numbers — how many bookable spots and how many locations you can have active. It also sets how much file storage you get, and it unlocks or locks certain features. Everything else is unlimited: boards, bookings, clients, services, users. This article explains how the two numbers are counted, how much file storage you have, what happens when you hit the ceiling, and what a locked feature looks like.
1. The two numbers
| Number | What it counts | Start | Growth | Pro | Custom |
|---|---|---|---|---|---|
| Bookable spots | active units that take appointments | 1 | 5 | 15 | ∞ |
| Locations | active branches | 1 | 1 | 3 | ∞ |
Both can be raised with an add-on: Extra bookable spot (€7/mo per spot) and Extra location (€9/mo per site). See Add spots & locations.
Your current caps live in the side panel of Settings → Workspace settings → Subscription & billing, block Your limits. Add-ons print as “base + N extra”, and ∞ means no limit.
2. What a “bookable spot” actually is
A bookable spot does not mean “employee”. It means a unit of capacity that can be booked. The rules:
- A resource counts if it can perform at least one active service as its main provider (the person/chair/room that decides how many people can book at once).
- It only counts if it is active (the Available for booking switch) and not archived.
- Stock count counts: a “Court” resource with a stock of 4 uses 4 spots.
- A resource that is only a support requirement for a service (an “always included” extra, say) still uses a spot if it is the main provider for another service — but it is never counted twice.
- The count covers the whole workspace — all boards together.
| Example | Spots used |
|---|---|
| 3 active specialists on one board | 3 |
| 3 specialists on board A + 2 on board B | 5 |
| 1 “Chair” resource with a stock of 4 | 4 |
| 5 specialists, 2 of them switched off | 3 |
| 4 archived resources | 0 |
The detailed mechanism: Your plan’s bookable-spots limit and Equipment stock and parallel capacity.
3. Where you see your usage
- Catalog → {resource kind}: a chip at the top reading “N / M spots” with the tooltip “N of M bookable spots are active on your plan.” On an unlimited plan: “Active bookable spots. Your plan has no limit.”
- Catalog → Locations: a “N / M locations” chip with the tooltip “N of M locations are active on your plan.”
- Subscription & billing: the Your limits block (the single source of truth).
4. When you hit the spots cap
You try to activate one more resource and one of two things happens:
A. From the resource list — the Active switch won’t turn on, and the tooltip says: “You’ve reached your plan’s bookable-spots limit. Deactivate another resource or upgrade your plan to activate this one.” A toast appears too: “You’ve reached your plan’s {N} bookable spots — upgrade to add more.” with an Upgrade plan button.
B. From the resource/service editor — saving raises a Plan limit reached error: “You’ve reached your plan’s limit of bookable spots, so this resource was saved as inactive. Archive one you’re not using, or upgrade your plan.”
Note the difference: the resource is saved, it just stays inactive. You don’t lose the work you put into it.
Three ways out:
- Switch off another resource you’re not using (or archive it).
- Buy an “Extra bookable spot” add-on (€7/mo).
- Move to a bigger plan, if you need several spots at once.
5. When you hit the locations cap
Behaviour here is different: a location simply isn’t created if you’re at the ceiling. You get “You’ve reached your plan’s {N} locations — upgrade to add more.” with an Upgrade plan button, and the dialog stays open.
Ways out: delete/deactivate a branch you don’t need, buy an Extra location, or move to Pro.
Locations are also counted across the whole workspace — two boards with one location each already use 2 of the cap.
6. File storage
Every workspace has storage for uploaded files. How much it holds depends on the plan:
| Plan | File storage |
|---|---|
| Start | 1 GB |
| Growth | 5 GB |
| Pro | 10 GB |
| Custom | no limit |
- The trial gives you Pro’s features, but file storage is 1 GB.
- On a lapsed subscription the cap is 1 GB as well.
- Storage isn’t sold as an add-on — it only grows with a bigger plan.
What counts. Every uploaded file, at the size it was uploaded:
- files in the Files section;
- photos on services, resources, products and banners, and the logo and photos of your public page;
- your team’s profile photos.
When it’s full. A new upload is refused with “Workspace storage quota exceeded”. Files already uploaded stay — nothing is deleted, not even when you move to a smaller plan. To upload again, delete files you don’t need under Files (the space frees up at once) or move to a bigger plan.
The CRM doesn’t show how much space is used yet. The Your limits block counts only bookable spots and locations.
7. Which features depend on the plan
| Feature | Which plans give it | What happens without it |
|---|---|---|
| Packages (credit cards, memberships, gift cards) | Growth, Pro, Custom | you can’t create/sell packages |
| Banners on the public page | Growth, Pro, Custom | the section is locked |
| Loyalty and promo codes | Growth, Pro, Custom | rules can’t be created |
| Group classes + waitlist | Pro, Custom — or a €12/mo add-on on Start/Growth | no classes and no class schedules |
| CRM (contacts, companies, deals, tasks, comments, campaigns) | Pro, Custom — or the €15/mo “CRM+ & campaigns” add-on | the left rail shows an upgrade card instead of CRM |
| Import from a file (migration) | Pro, Custom | import is unavailable |
| White-label, API + webhooks | Custom only | not available |
| Deposits and prepayment | every plan | — |
| Branding of your page | every plan | — |
Deposits and branding are on every plan, Start included. If you read anywhere that “deposits start from plan X” — that’s wrong.
8. What a locked feature looks like
A locked thing doesn’t vanish — it stays in place, dimmed and unclickable, with a small padlock in the corner. Click the padlock and a bubble opens: “{Feature} is available on a higher plan. Upgrade to unlock it.” with an Upgrade plan link (crown icon) that goes straight to the subscription page.
In some places you just get a Locked label + an Upgrade plan link.
CRM is a special case: the left rail shows an upgrade card instead of the CRM pages themselves.
No data is deleted when a feature locks. If you were on Growth with packages and move to Start, the packages you already sold stay in the database — you just can’t create new ones.
9. What is NOT capped
- Boards — as many as you like.
- Bookings — no limit.
- Clients — no limit.
- Services, groups, rentals — no limit.
- Users (people who sign in) — free and unlimited. See Does adding a teammate cost extra?.
- Reviews, banners (by count), photos — no limit on the count. Photos do take up file storage, though (section 6).
10. Locked ≠ lapsed
Two different things that get mixed up:
| Symptom | How it looks | Cause |
|---|---|---|
| Locked feature | a Locked badge / padlock / upgrade card | your plan doesn’t include the feature |
| Lapsed subscription | the whole board is replaced by “Subscription canceled” / “Your trial has ended” | it isn’t being paid — see What happens if the subscription stops |
11. Common questions
Can I have 20 specialists on Pro? Pro gives 15. For 5 more, buy 5 × “Extra bookable spot” (€35/mo) or talk to us about Custom.
Does an archived specialist use a spot? No. Neither archived nor switched off.
If I make a service inactive, do spots free up? They can — only resources that serve at least one active service are counted. If a resource no longer serves any active service, it stops using a spot.
Do clients or team members count toward the cap? No.
One board = one location? No. A board can have several locations; the cap is on locations, not boards.
How do I find which resource is using a spot? Look at the “N / M spots” chip on each resource kind and compare the active rows. A resource with a stock above 1 uses proportionally more.
Can add-ons give me a feature from a higher plan? Only two of them: group classes and CRM. Packages, banners, loyalty and import come only with the plan.
What happens to my files if I move to a smaller plan? Nothing is deleted. If the space used is above the new plan’s cap, new uploads are refused until you free up space.
12. Troubleshooting
| What you see | Why | What to do |
|---|---|---|
| “Plan limit reached” when saving a resource | The ceiling is reached; the resource was saved inactive | Switch another off, archive it, or buy a spot |
| The chip shows more spots than you expect | Some resource has a stock above 1 | Open the resources and check the quantities |
| I bought an add-on and the chip didn’t change | Waiting for the sync | Reload the page |
| A feature is locked although the plan includes it | Delayed sync after a plan change | Wait a few seconds and reload; check the badge in the panel |
| I can’t create a location | The locations cap is reached | Buy an Extra location or move to Pro |
| Resources disappeared after a plan change | A downgrade switched off the newest ones | Re-enable them by hand — Change your plan |
| The limits read 0 | The subscription has lapsed | See What happens if the subscription stops |
| “Workspace storage quota exceeded” when uploading | The plan’s file storage is full | Delete files you don’t need under Files, or move to a bigger plan — Change your plan |
What’s next
- Your plan’s bookable-spots limit — how capacity is counted exactly.
- Add spots & locations — how to raise a cap.
- Change your plan — when the next tier is the better deal.
- Plans & billing — prices and the full feature list.